We had been running fine for a few weeks. My network admin installed the Backup Exec agent on our server and rebooted. Now I cannot get the CTI function to work or get into the admin screen.
I looked at all the login prompts and they seem okay. I am obviously missing something somewhere.
In the application pools the "AdminToolAppPool" is stopped and it won't start (it starts and then stops).
When I try to browse to any of the sites, I am getting a certificate warning, but I see my certificate is installed and not expired.
I am seeing this error in the event logs: "Application pool DesktoolbarAppPool has been disabled. Windows Process Activation Service (WAS) encountered a failure when it started a worker process to serve the application pool."
The admin console displays this message when I try to browse to it.
HTTP Error 503. The service is unavailable.