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  • 0

    Showing error messaging

    Suggested by Leonard Silon Completed  1 Comments

    If we have a rule that validates data upon saving a record and it throws an error, we would like to see it. Example:
    We put a validation rule that says you must fill in the name field within the Activity (Task). If you do not, you can not save the record and an error message comes up. 

    I tested this with current config. The record is not saved but it does not tell you it was not saved or show an error message. Also, since the record was not saved, there is no way to get it into SFDC now unless you create the activity manually

    We need to validate the data entry to insure we are getting quality data

  • 0

    Able to enter related to and name after you hang up from call

    Suggested by Leonard Silon Completed  1 Comments

    We should be able to enter the name and/or the related to in the soft phone window after we hang up. It should only work if you have only one recent call expanded and then you can enter the name and/or related to. Better yet, make the related to and name fields look ups. That way they can populate while on the phone or after you hang up you can look up the record that needed to be there

  • 0

    Clearing cache necessary too often

    Suggested by Leonard Silon Completed  1 Comments

    We are constantly having to clear cache and cookies for one reason or another. Doing so almost always fixes whatever the issue was. Today a user saw yesterday's recent calls still in there. She cleared cache and cookies and all was good

    the enhancement request is

    Upon logging out of your product, clear any cache or cookies that were created when your product loaded

  • 1

    Bundle new installs to be automatic

    Suggested by Leonard Silon Completed  1 Comments

    Today any time there is an update there are like 50 things the admin must do. Why not have one .exe file that does most of the work for you? Today it leaves the door open for too much human error because of all the manual steps that must be done.

    When SFDC installs an update, there is nothing for me to do and the install is done in 5 minutes

  • 1

    Quick text like in SFDC console

    Suggested by Leonard Silon Completed  1 Comments

    We would like to have user maintained quick text that would be saved at the user level. Users can then save the text they use more often to have it easily put into the description to save a ton of time typing

  • 1

    range of CDN numbers in conf.ini file

    Suggested by DSI_Telecom IMA Accepted  0 Comments

    The list of CDN has to be updated when adding new numbers.
    -> is it possible to add a range of numbers like "97**" for all numbers from 9700 to 9799. Instead of listing them one by one?

  • 1

    Enable transfer while on hold

    Suggested by Sebastian Alvarez Rejected  0 Comments

    Sometimes Agents needs to hold the customers before initiate a transfer, currently in salesforce integration agents cannot put the customer on hold and then initiate a transfer.

  • 1

    Enable Click to Dial feature on transfers

    Suggested by Sebastian Alvarez Completed  0 Comments

    In Salesforce integration when an agent needs to transfer a call he needs to manually type in the phone where he wants to transfer the call , would be useful if the agents could use the click to dial feature to start a transfer an not just to initiate a completely new call.

  • 1

    Enable bookmarks for SAP BCM<->Salesforce integration

    Suggested by Sebastian Alvarez Rejected  0 Comments

    Bookmarks are a powerful feature that would be nice to be enabled for SAP BCM<->Salesforce integration, this will give us capabilities that at the moment cannot be accomplished in our Service Cloud environment

  • 1

    Enable SSO with Windows AD or a Cloud based solution

    Suggested by Sebastian Alvarez Completed  1 Comments

    I know there is a option for SSO by passing credentials from the web browser, but this works mostly with IE only and IE is not compatible with salesforce lightning. Would be good to have the option to link the AMC users to a AD so they can use SSO features to log in instead of entering their AMC pw every time they log in.