Products Affected: SAP CRM 6 ~ 7 EhP 1 ~ 4
The following best practices should be implemented when integrating SAP ICI for CTI with AMC Technology's Adapter for SAP Web Client.
- Always use the SAP Toolbar to perform CTI Functions (Accept/Hold/Transfer/Conference/Hang-up, etc.)
- SAP users should always login and logoff from the SAP toolbar to ensure seamless communication.
- After the solution service "CMService" is restarted, IIS must be restarted as well.
- If the AMC Technology solution is restarted, agents are required to perform an SAP CRM logout/login to restore CTI communication.