AMC Technology provides Standard Support for all DaVinci implementations as long as the customer continues their subscription/maintenance contract. Customers may also purchase professional services to help with installations or troubleshooting complex scenarios.
For more information on Professional Services, please see: Professional Services
Customers may also purchase Managed Services, please see: Managed Services
See below for a list of Standard Support features
All software will be made available to the customer on request
- Bug fixes
- Platform Changes
Online Portal (Available 24/7): support.amctechnology.com
- Search the knowledge base for self-support
- Log a support request
- Create product suggestions through our Ideas forum
- Connect with AMC and AMC customers through the AMC support forum
Phone: +1 (800) 390 4866 (Toll Free in United State and Canada)
Availability: 8:30 to 17:30 EST/EDT Monday – Friday (Excluding US/AMC holidays)
Note: For standard support, phone calls are for creating tickets only. Please see Professional Services and Managed Services for more information on phone support.
Send an email to email@example.com
Note: Although Email is a very important communication channel, it should not be used for initial communication: Emails do not automatically create incident tickets. Create and update the ticket online, use email for escalations and follow up if you are not getting the response you expected from support.
All cases created will be handled by AMC Support Engineers and follow AMC's SLA's
For more information on SLA, see: Response and Resolution