Overview

AMC Technology includes Standard Support with all Picasso implementations as long as the customer continues their maintenance and/or subscription contract.  Customers may also purchase professional services to help with installations or troubleshooting complex scenarios.

For more information on Professional Services, please see: Professional Services

Customers may also purchase Managed Services, please see: Managed Services

See below for a list of Standard Support features

Software

All software will be made available to the customer on request

  • Releases
  • Upgrades
  • Updates
  • Bug fixes
  • Enhancements
  • Platform Changes

Online

Online Portal (Available 24/7): support.amctechnology.com

  • Search the knowledge base for self-support
  • Log a support request
  • Create product suggestions through our Ideas forum
  • Connect with AMC and AMC customers through the AMC support forum

Phone

Phone: +1 (800) 390 4866 (Toll Free in United State and Canada)

Availability: 8:30 to 17:30 EST/EDT Monday – Friday (Excluding US holidays)

Email

Send an email to support@amctechnology.com

Note: Although Email is a very important communication channel, it should not be used for initial communication: Emails do not automatically create incident tickets.  Create and update the ticket online, use email for escalations and follow up if you are not getting the response you expected from support.

Case Management

All cases created will be handled by AMC Support Engineers and follow AMC's SLA's

For more information on SLA, see: Response and Resolution