Alan Glazier Birkenstock, USA IT Director

I have been able to generate my license keys but I am not clear I am putting them in the right place.

# TraceEnabled=1
# TraceLevel=2
# TraceMaxSize=1024
# CRM_LiveHelp=<REPLACE WITH LiveHelp LICENSE KEY>
# MCIS=<REPLACE WITH LICENSE KEY>
# AA-DOTNET=<REPLACE MICROSOFT DOTNET ADAPTER LICENSE KEY>
# CTI_Cisco=<REPLACE WITH Cisco UCCE LICENSE KEY>
# CTI_CiscoIPCCX=<REPLACE WITH Cisco UCCX LICENSE KEY>

Does my Multi-Channel Interface Product Licensing go on the MCIS line?

Does my CTI Driver for Microsoft® TAPI go on the AA-DOTNET?

I'm in now.  thanks.  Turns out a lot of the application pools had incorrect settings (v2.0 for .net, 32bit enabled true, managed pipeline classic).  I followed along in the manual and got them set properly.

It would help me a lot if you would identify which document I should be looking at.

I am guessing you mean the Contact Canvas Implentation guide, right?

I am sorry but this is still more confusing to me than ever.

I checked all the credentials on the app pools.   They are okay.  But the AdminToolAppPool will not remain running.

I don't know where this is:  CMService under Servers and the CMService/CMGateway under the DCOMCNFG section.  Can you give me clearer direction as to how to get to this spot?  

Sorry to bug you again Iggy.   I came in this morning thinking I would be able to configure my users and test but the admin portal is down again.

When I try to browse to the site I see :  HTTP Error 503. The service is unavailable.

Yesterday we were getting the TAPI portion configured and working we did reboot.  i did not check the portal after that.

I looked at my services and saw that the CMService was not running.  I started it but immediately got this error:  CMService service on Local Computer started then stopped.  Some services stop automatically if they are not in use by other services or programs.

I took at look at the event logs and saw this:  

The description for Event ID 0 from source CMService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

AMC MCMS Service stopped

I am not seeing the AMC MCMS Service in the services.  

Please tell me how to fix this?

Alan

This is a fresh install with the connector for Desk.Com on a brand new server.  I am having difficulty getting into the administrator console.  Once I login, I get this message. 

Access to the database file is not allowed. [ 1914,File name = C:\Program Files (x86)\AMC Technology\Administration Tool\App_Data\AdminPortalDB.sdf,SeCreateFile ].

I have tried uninstalling, reinstalling, uninstalling and reinstalling as administrator.  I need some help so I can get this configured.

Alan