Thank you Alan for opening a forum question.
The issue you are having is potentially tied to rights not correctly assigned to the SDF file, AppPools and Services. There are a few reasons why this would occur:
1. Incorrect password for service account used during installation
2. Incorrect service account user name and/or affiliation used during installation. For example, the service account is a domain account and the domain was not correct tied to the user name during install (e.g. amc\iggy, amc is the domain and iggy is the service account in the domain for the Contact Canvas Server.
3. Server is on the domain, but service account is a local account and is added during the installation as .\ instead of domain\. The .\ would signify that this is a service account on a workgroup, the domain\ would indicate that this is a service account and the server is on a domain.
4. Not right clicking and selecting "Run As Administrator" when starting up one of the installers.
All of the examples listed above, would cause resources and permissions to get incorrectly associated causing services and AppPools to not correctly start or fail once accessed.
I hope this helps you, please let me know if you have any questions regarding this reply.