One of my users is not consistently getting either a lookup to an existing case or a new case opened in Desk when phone calls come in (using Contact Canvas). All my other users seem to be okay. I had her clear her browser cache and we reset her soft phone. It did end up working after that, but I wanted to check and see if there something else I can try so she is getting consistent results. It used to work fine but now it is inconsistent.
Thanks,
Alan
