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Make 4+ conference participants visible in UI
Suggested by Denis Jupits – Completed – 1 Comments
Currently when 5th person joins the conference, the 4th one becomes invisible in UI. There is no business reason to take participants out of IU and make them invisible. Let all the participants be visible with scrolling option if they don't fit into the screen, so that it is known to the user who hears the conversation. -
Ability to add digits to quick-dialed numbers via Quick Dial before initiating the call
Suggested by Denis Jupits – Completed – 1 Comments
Ability to add digits to quick-dialed numbers via Quick Dial before initiating the call (for Quick Dial for both conferences and new calls). E.g. Quick Dial configured number is 1-800-777 and then user can add 7001, then press “call” and it’ll call 1-888-700-7001. This function is currently available on Avaya hard phones. -
In Conference Quick Dial, make width of ‘Call’ button the same as width of Quick Dial drop-down menu
Suggested by Denis Jupits – Completed – 1 Comments
In Conference Quick Dial, make width of ‘Call’ button the same as width of Quick Dial drop-down menu -
Quick Dial function for new calls
Suggested by Denis Jupits – Completed – 1 Comments
Ability to configure frequently called numbers and select them from a menu to initiate a Quick Dial call. Similar mechanics as existing Quick Dial for conferencing, but available also for new calls. -
CTI user login report
Suggested by Denis Jupits – Completed – 1 Comments
CTI user login report, preferably with storing historical user login-logout date-time data. However, having currently logged in users in the report can be MVP. It has to be not a log on the server but a report available via web browser.
For currently logged in user report columns needed: user ID, first/last name, agent ID, extension.
For historical login user report additional columns would be login date and time, logout date and time, session duration.
Selection fields for input should be any of the columns. -
Let us EASILY see who is logged in
Suggested by Leonard Silon – Completed – 1 Comments
We desperately need this info because if the system says someone is logged in and they on their machine show not logged in, that is a great tool to troubleshoot -
Bundle new installs to be automatic
Suggested by Leonard Silon – Completed – 1 Comments
Today any time there is an update there are like 50 things the admin must do. Why not have one .exe file that does most of the work for you? Today it leaves the door open for too much human error because of all the manual steps that must be done.
When SFDC installs an update, there is nothing for me to do and the install is done in 5 minutes -
Quick text like in SFDC console
Suggested by Leonard Silon – Completed – 1 Comments
We would like to have user maintained quick text that would be saved at the user level. Users can then save the text they use more often to have it easily put into the description to save a ton of time typing -
Enable Click to Dial feature on transfers
Suggested by Sebastian Alvarez – Completed – 0 Comments
In Salesforce integration when an agent needs to transfer a call he needs to manually type in the phone where he wants to transfer the call , would be useful if the agents could use the click to dial feature to start a transfer an not just to initiate a completely new call. -
Enable SSO with Windows AD or a Cloud based solution
Suggested by Sebastian Alvarez – Completed – 1 Comments
I know there is a option for SSO by passing credentials from the web browser, but this works mostly with IE only and IE is not compatible with salesforce lightning. Would be good to have the option to link the AMC users to a AD so they can use SSO features to log in instead of entering their AMC pw every time they log in.