Product Suggestions

The Admin Portal is a very nice tool to use but we would like to suggest some enhancements.

Role based Accounts – this tool has created a need for an admin role on each server, but to properly delegate responsibility for a task like this there should be a role that would only have access to the Agents tab.

• Admin Role – Agents Tab only
• 1st Level Support – Read only Agents Tab to confirm correct details
• Developer Roles – All tabs, Multiple named accounts
• Some sort of admin screen for these
• Some Audit logs for changes made to the portal config

Also, see your current Password change display, I assumed and I was right that the text boxes were current password, new password, confirm new password, but some labeling would eliminate any confusion.

Given the depth needed for regression testing in dev environments for hotfixes, I feel there is a need to begin supplying unit test for hotfixes that test previous functionality after installation of a hotfix.

Hope this is something that AMC would consider.

Throughout UAT we have been confronted by the users asking what exactly is the expected behavior of the adapter.

There is no documentation on what should be expected when a user receives a call, transfers a call, holds a call, how calls relate.

Can AMC provide a document for users to guide them in what to expect?

Currently(6.5.0.4) within the Adapter, a user can call an outside line, and then conference this call with another user.

A session is created with all of the callers involved, beneath each calling session there are purple buttons.

If the originating caller hits the purple phone Icon, a Drop Party Error popup is received.

If the user hits the red phone Icon below the entire session, which is also active, they are allowed to drop out of the call.

We would like for the purple phone Icon either to drop the caller out of the call, or be unavailable to avoid causing the Drop Party Error

Currently when logging into the softphone if a user enters an invalid password they receive a "Request Timeout" error.  This is confusing as it does not accurately reflect the reason for the error. Please have invalid password entry return an "Invalid Password" error.

When you are not using the "activities" feature the My Calls Today button still appears. This is confusing to users as the report ends up being blank.  Please add the ability to hide this button.