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Track time between when a call is presented and answered
Suggested by Ron Campbell – Completed – 1 Comments
- We would like to be able to track the time between when a call is presented to an advisor and when the call is accepted.
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Please Provide Unit Testing for Hot fixes
Suggested by Ron Campbell – Completed – 1 Comments
Given the depth needed for regression testing in dev environments for hotfixes, I feel there is a need to begin supplying unit test for hotfixes that test previous functionality after installation of a hotfix.
Hope this is something that AMC would consider.
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Options of the transfer
Suggested by Kaio Oliveira – Completed – 2 Comments
AMC Driver for Aspect UIP: When performing a Transfer or Conference a list of Services/Operators should appear to allow the agent to select eaily. -
Showing error messaging
Suggested by Leonard Silon – Completed – 1 Comments
If we have a rule that validates data upon saving a record and it throws an error, we would like to see it. Example:
We put a validation rule that says you must fill in the name field within the Activity (Task). If you do not, you can not save the record and an error message comes up.
I tested this with current config. The record is not saved but it does not tell you it was not saved or show an error message. Also, since the record was not saved, there is no way to get it into SFDC now unless you create the activity manually
We need to validate the data entry to insure we are getting quality data -
Able to enter related to and name after you hang up from call
Suggested by Leonard Silon – Completed – 1 Comments
We should be able to enter the name and/or the related to in the soft phone window after we hang up. It should only work if you have only one recent call expanded and then you can enter the name and/or related to. Better yet, make the related to and name fields look ups. That way they can populate while on the phone or after you hang up you can look up the record that needed to be there -
Clearing cache necessary too often
Suggested by Leonard Silon – Completed – 1 Comments
We are constantly having to clear cache and cookies for one reason or another. Doing so almost always fixes whatever the issue was. Today a user saw yesterday's recent calls still in there. She cleared cache and cookies and all was good
the enhancement request is
Upon logging out of your product, clear any cache or cookies that were created when your product loaded