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Suggested by Deniss Jupits Accepted 

After our agents finish calls they have ACW (After Call Work) status automatically turned on for 30 seconds. But when they need more time to do the work after the call, they press on ACW button on Avaya within those 30 seconds and it makes ACW status stay 'on' idefinitely, until it's manually switched to another one. However, in DaVinci ACW button is greyed out and isn't clickable when already in ACW status. Agents can't wait for 30 sec for it to expire and quickly click it because it's inconvenient and also always leaves the risk of another call coming in at that moment.

Can we please make ACW button active and in black font, so that users can click it and don't need to go back to avaya phones for that?
 
Comments (1)
  • Thank you Deniss for submitting your idea. We will bring this in our next Product  discussion and will keep you updated.