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Timestamps on recent activity list
Suggested by Kajal Maheshwari – New – 0 Comments
It would be a useful to have timestamps added to the recent activity list, so that agents can easily differentiate between different calls to the same number. -
Display Cisco Finesse Queue Statistics within DaVinci Agent UI Toolbar.
Suggested by Ken Rush – New – 0 Comments
Customers (NSE) would like agents to be able to view Finesse queue information from within the DaVinci Agent Toolbar, so they do not need to have a parallel Finesse session open at the same time they are working within DaVinci. -
Enhancement Request to disable automatic user creation for SSO
Suggested by DCOE CRM – New – 0 Comments
Request to disable SSO. This is causing mass creation of users on C4C for however this is affecting operation and causing slowness on Davinci Creators Studio -
Query on Shortcut Keys to manage calls
Suggested by Srihari Gollapudi – New – 0 Comments
Calls will roll in for the next agent after around 4 rings. Calls are answered by mouse operation currently.
Are there shortcut keys available to manage calls in CTI?
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passing SSO Attributes such as role. profile and creating the user details in CS does not work
Suggested by Yatin Narothum – New – 0 Comments
passing SSO Attributes such as role. profile and creating the user details in CS does not work -
Allow for Multiple Cisco Devices
Suggested by Brandon Hettler – New – 0 Comments
In Finesse, when an agent logs in, they are prompted with a list of devices they are associated with. Agent will pick the device they plan to use and log in.
Agents do not get this choice when using DaVinci -
To archive the CM logs after they reach the limit instead of overwriting
Suggested by Kris Soekiatno – New – 1 Comments
The CTIModule log has a limit size administered in the config file and it is getting override. Princess is looking into a way of archiving this logs into the server for debugging and troubleshooting