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Display Cisco Finesse Queue Statistics within DaVinci Agent UI Toolbar.
Suggested by Ken Rush – New – 0 CommentsCustomers (NSE) would like agents to be able to view Finesse queue information from within the DaVinci Agent Toolbar, so they do not need to have a parallel Finesse session open at the same time they are working within DaVinci.
Query on Shortcut Keys to manage calls
Suggested by Srihari Gollapudi – New – 0 CommentsCalls will roll in for the next agent after around 4 rings. Calls are answered by mouse operation currently.
Are there shortcut keys available to manage calls in CTI?
passing SSO Attributes such as role. profile and creating the user details in CS does not work
Suggested by Yatin Narothum – New – 0 Commentspassing SSO Attributes such as role. profile and creating the user details in CS does not work
Allow for Multiple Cisco Devices
Suggested by Brandon Hettler – New – 0 CommentsIn Finesse, when an agent logs in, they are prompted with a list of devices they are associated with. Agent will pick the device they plan to use and log in.
Agents do not get this choice when using DaVinci
To archive the CM logs after they reach the limit instead of overwriting
Suggested by Kris Soekiatno – New – 1 CommentsThe CTIModule log has a limit size administered in the config file and it is getting override. Princess is looking into a way of archiving this logs into the server for debugging and troubleshooting