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Brandon Hettler
Regional Transit Service (RTS)
Technical Support Administrator II
Joined: 4/15/2020
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Allow for Multiple Cisco Devices
Tue, 15 Mar 2022 19:47:54 GMT
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In Finesse, when an agent logs in, they are prompted with a list of devices they are associated with. Agent will pick the device they plan to use and log in.
Agents do not get this choice when using DaVinci