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Enable Click to Dial feature on transfers
Suggested by Sebastian Alvarez – New – 0 Comments
In Salesforce integration when an agent needs to transfer a call he needs to manually type in the phone where he wants to transfer the call , would be useful if the agents could use the click to dial feature to start a transfer an not just to initiate a completely new call. -
Enable bookmarks for SAP BCM<->Salesforce integration
Suggested by Sebastian Alvarez – New – 0 Comments
Bookmarks are a powerful feature that would be nice to be enabled for SAP BCM<->Salesforce integration, this will give us capabilities that at the moment cannot be accomplished in our Service Cloud environment -
Enable SSO with Windows AD or a Cloud based solution
Suggested by Sebastian Alvarez – New – 0 Comments
I know there is a option for SSO by passing credentials from the web browser, but this works mostly with IE only and IE is not compatible with salesforce lightning. Would be good to have the option to link the AMC users to a AD so they can use SSO features to log in instead of entering their AMC pw every time they log in.
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Settings that edit css for important divs in toolbar.
Suggested by – New – 0 Comments
It would be nice to have some settings in the admin portal that allow for quick edits to the salesforce toolbar's css. For instance, the ability to change the font size in critical places could save time and make slight, yet valuable customizations very clear and easy to edit by a less technical user. -
AMC IA Configuration Manager not to allow creation of duplicate extension
Suggested by – New – 0 Comments
This is a follow up on AMC-00269-S5L8F9
We realized that the AMC IA Configuration Manager allows to create inconsistencies when adding new agents.
In particular - it allows to assign many agents to the same extension. As a result we have had in the past many incidents related to the inconsistent setup.
The AMC IA Config Manager should not allow to create an agent and assign it to an already existing extension.
-> It is a kind request to provide a fix to this big.
Kind regards,
Jacek -
Add functionality to support call recording
Suggested by – New – 0 Comments
manually initiate call recording
notification of call recording in progress
reporting or pointer to call recording
*support for Nice, Calabrio
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AMC Agents Monitoring
Suggested by DSI_Telecom IMA – New – 0 Comments
We need to consult metrology about AMC server. Could we have some methods to supervise realtime and statistics CTI activity ? (current agents logged, Amount of CMService interactions, performance or error etc...)
Thanks.
Regards.
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Contact Canvas - Realtime Debug Trace Level
Suggested by Chris Hamilton – New – 0 Comments
The ability to modify the trace level for the different log files that are generated without a restart of the services:
ctimodule.log
icimodule.log
Having to restart services during production hours is not always feasible unless we have a critical issue that needs to be corrected.
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Security and multiple Contact Canvas Administrators
Suggested by – New – 0 Comments
It would be nice if we could have multiple Admin Users. Also it would be nice if we could have Super Admins where they would have the ability to see all CRM Profiles and assign other admins to specific CRM Profiles.
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Disable screen popup for internal extension - SAP CRM
Suggested by Michal Raz – New – 0 Comments
We would like to disable the screen popup when the call is from an internal extension.
Our internal extensions have only 3 digits. When an agent receives an internal call – there is no need to open a new session in the WebUI.We would like AMC to check whether it is possible to define that if the call is identified by AMC as an internal call (i.e. under 5 digits) – the ANI details of this call should not be communicated to SAP.
Thanks
Michal Raz
Scope Metals Group
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