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We need to consult metrology about AMC server. Could we have some methods to supervise realtime and statistics CTI activity ? (current agents logged, Amount of CMService interactions, performance or error etc...)
The list of CDN has to be updated when adding new numbers.
-> is it possible to add a range of numbers like "97**" for all numbers from 9700 to 9799. Instead of listing them one by one?
If a warm transfer is completed in less than 3 second, this cause a error and the call freezes.
Is it possible to reduce this timeout to a shorter value (0.5s?) to avoid this behaviour?