Suggested by DSI_Telecom IMA – Rejected
We need to consult metrology about AMC server. Could we have some methods to supervise realtime and statistics CTI activity ? (current agents logged, Amount of CMService interactions, performance or error etc...)
Thanks.
Regards.
I completely agree! I have resorted to using Alteryx to parse the log files to provide several pieces of info, but this was a major hassle for something which should have been included in the Admin Portal.