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Suggested by DSI_Telecom IMA Rejected 

We need to consult metrology about AMC server. Could we have some methods to supervise realtime and statistics CTI activity ? (current agents logged, Amount of CMService interactions, performance or error etc...)

Thanks.

Regards.

Status Details

Use OS Tools and CRM specific reporting for this information.  No plans to build this into Picasso Admin Portal.
Comments (1)
  • I completely agree!  I have resorted to using Alteryx to parse the log files to provide several pieces of info, but this was a major hassle for something which should have been included in the Admin Portal.