Michal Raz Scope Metals Group Marketing

Michal Raz

Joined: 6/8/2016

  • Disable screen popup for internal extension - SAP CRM

    Tue, 21 Feb 2017 07:51:59 GMT – Product Suggestions – New 

    We would like to disable the screen popup when the call is from an internal extension.
    Our internal extensions have only 3 digits. When an agent receives an internal call – there is no need to open a new session in the WebUI.

    We would like AMC to check whether it is possible to define that if the call is identified by AMC as an internal call (i.e. under 5 digits) – the ANI details of this call should not be communicated to SAP.

    Thanks
    Michal Raz
    Scope Metals Group