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Return "Invalid Password" error on log
Suggested by IAN MCLEAN – New – 0 Comments
Currently when logging into the softphone if a user enters an invalid password they receive a "Request Timeout" error. This is confusing as it does not accurately reflect the reason for the error. Please have invalid password entry return an "Invalid Password" error.
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Hide the MyCallsToday button
Suggested by IAN MCLEAN – New – 0 Comments
When you are not using the "activities" feature the My Calls Today button still appears. This is confusing to users as the report ends up being blank. Please add the ability to hide this button.
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Add a parameter that reverses the default object association from last to first, to first to last.
Suggested by Steve Haskell – New – 0 Comments
When agents do outbound calling it is required by some clients, that the adapter will associate the object that is viewed first (object from where the call was placed), and link the task to that object. Then list each object viewed after that in first viewed to last viewed order, so an agent can change the association if needed.
Currently the AMC adapter associates the last object viewed, and lists objects in last viewed to first viewed order. Outbound agents have to manually change each task.
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Call Variables should be able to search multiple fields within Salesforce
Suggested by Ron Campbell – New – 0 Comments
We have CallVariable4, which is for a Banner ID for a student, an account number.
CallVariable4 is tied to this field within Salesforce Account.Banner_ID__c, though there are times when it can be tied to Contact.BannerID__c
I have tried adding within CAD Popup Key the following with also Praveen’s suggestion with the potential that if the first call variable failed, it would try on the second
CallVariable4|Account.Banner_ID__c;CallVariable4|Contact.BannerID__c
That did not work. The only way it would work is to use one or the other.
We need to have a method of failing over on the CAD Popup Key so that if it does not find the CallVariable under one Salesforce Field and there is a set listing for a second CallVariable that it would search that one as well.
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