Suggested by Ian McLean Accepted 

Currently when logging into the softphone if a user enters an invalid password they receive a "Request Timeout" error.  This is confusing as it does not accurately reflect the reason for the error. Please have invalid password entry return an "Invalid Password" error.

Status details

Enhanced agent error reporting will be implemented in DaVinci. 
Comments (1)
  • I agree that error messages should be meaningful.  But in the case of user credential authentication specific error messages are not appropriate.  Returning "Invalid Password" could confirm a user name for an intruder.  a default response such as "Login failed:  check user name and password" is more appropriate.