3

Suggested by Carrie Mantione Accepted 

When an agent and caller hang up at the same time, it seems to cause an error "End call Failed - Exception...". This error message does not seems necessary or if it is important the error message should be more clear. It seems this is an unnecessary message to display to users causing confusion and giving the users an impression that there is a problem with the system.

Status Details

Enhanced agent error reporting will be implemented in DaVinci.