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  • 1

    releasing APIs for automation process for creating/deleting Agents

    Suggested by Gal Baruch New  0 Comments

    are there any APIs that could be used for adding users on an automated daily basis?
    we are going through system migration changes and need to configure all the agents in the administration portal and also users in the Davici Creators Studio,
    after we create the Agents in UCCE servers.
    until now we needed to create an agent user id in the AMC IA Configuration Manager,
    importing could work for bulk users, at the start, not for day to day changes.
    we have created an automated process that gets the Users info from A.D. configures phone extensions in the CUCM, creates Agents in the UCCE servers, each one according to his/hers designated call center, all automated using different API's.
    releasing API's we could use (in combination with the OKTA automated login) would be very much helpfull for agent managment.
    THANKS and best regards

  • 1

    Display Cisco Finesse Queue Statistics within DaVinci Agent UI Toolbar.

    Suggested by Ken Rush New  0 Comments

    Customers (NSE) would like agents to be able to view Finesse queue information from within the DaVinci Agent Toolbar, so they do not need to have a parallel Finesse session open at the same time they are working within DaVinci.

  • 0

    Query on Shortcut Keys to manage calls

    Suggested by Srihari Gollapudi New  0 Comments

    Calls will roll in for the next agent after around 4 rings. Calls are answered by mouse operation currently.

    Are there shortcut keys available to manage calls in CTI?


  • 0

    Allow for Multiple Cisco Devices

    Suggested by Brandon Hettler New  0 Comments

    In Finesse, when an agent logs in, they are prompted with a list of devices they are associated with.  Agent will pick the device they plan to use and log in.

    Agents do not get this choice when using DaVinci