Suggested by Ron Campbell – Completed
Throughout UAT we have been confronted by the users asking what exactly is the expected behavior of the adapter.
There is no documentation on what should be expected when a user receives a call, transfers a call, holds a call, how calls relate.
Can AMC provide a document for users to guide them in what to expect?
I support this request and have been asking for this for a LONG time.
All,
The Salesforce Adapter user guide can be found here:
Salesforce Adapter User Guide