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Suggested by Shawn Tiedemann Accepted 

Unique speed dial list per CRM Profile.  This would provide a quick transfer (Warm/Cold) for the agent to send calls to other department/call queues.

 

Admissions agent receives a call...helps the caller with enrollment needs, however, now that caller needs to be transferred to Financial Aid for funding question(s).

Dropdown may list FinAid (automatically dials the queue or CDN for the FinAid ACD agents)