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Quick text like in SFDC console
Suggested by – New – 0 Comments
We would like to have user maintained quick text that would be saved at the user level. Users can then save the text they use more often to have it easily put into the description to save a ton of time typing -
range of CDN numbers in conf.ini file
Suggested by DSI_Telecom IMA – New – 0 Comments
The list of CDN has to be updated when adding new numbers.
-> is it possible to add a range of numbers like "97**" for all numbers from 9700 to 9799. Instead of listing them one by one? -
Enable transfer while on hold
Suggested by Sebastian Alvarez – New – 0 Comments
Sometimes Agents needs to hold the customers before initiate a transfer, currently in salesforce integration agents cannot put the customer on hold and then initiate a transfer. -
Enable Click to Dial feature on transfers
Suggested by Sebastian Alvarez – New – 0 Comments
In Salesforce integration when an agent needs to transfer a call he needs to manually type in the phone where he wants to transfer the call , would be useful if the agents could use the click to dial feature to start a transfer an not just to initiate a completely new call. -
Enable bookmarks for SAP BCM<->Salesforce integration
Suggested by Sebastian Alvarez – New – 0 Comments
Bookmarks are a powerful feature that would be nice to be enabled for SAP BCM<->Salesforce integration, this will give us capabilities that at the moment cannot be accomplished in our Service Cloud environment -
Enable SSO with Windows AD or a Cloud based solution
Suggested by Sebastian Alvarez – New – 0 Comments
I know there is a option for SSO by passing credentials from the web browser, but this works mostly with IE only and IE is not compatible with salesforce lightning. Would be good to have the option to link the AMC users to a AD so they can use SSO features to log in instead of entering their AMC pw every time they log in.
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Settings that edit css for important divs in toolbar.
Suggested by – New – 0 Comments
It would be nice to have some settings in the admin portal that allow for quick edits to the salesforce toolbar's css. For instance, the ability to change the font size in critical places could save time and make slight, yet valuable customizations very clear and easy to edit by a less technical user. -
AMC IA Configuration Manager not to allow creation of duplicate extension
Suggested by – New – 0 Comments
This is a follow up on AMC-00269-S5L8F9
We realized that the AMC IA Configuration Manager allows to create inconsistencies when adding new agents.
In particular - it allows to assign many agents to the same extension. As a result we have had in the past many incidents related to the inconsistent setup.
The AMC IA Config Manager should not allow to create an agent and assign it to an already existing extension.
-> It is a kind request to provide a fix to this big.
Kind regards,
Jacek -
Add functionality to support call recording
Suggested by – New – 0 Comments
manually initiate call recording
notification of call recording in progress
reporting or pointer to call recording
*support for Nice, Calabrio
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“End call Failed – Exception” when attempting to end a call while on hold should be more meaningful
Suggested by – New – 0 Comments
When an agent has a caller on hold and attempts to end the call, the agent gets a "End call Failed – Exception" error message. This error message does not make it clear to the user what needs to be done to end the call. The error message should read "Please take caller off hold before ending the call" or something similar. This may be specific to implementations on the Aspect phone system.
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