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Make agent ID non-mandatory for logout via Agent Logout Tool
Suggested by Denis Jupits – New – 0 Comments
Make agent ID non-mandatory for logout via Agent Logout Tool -
In Conference Quick Dial, make width of ‘Call’ button the same as width of Quick Dial drop-down menu
Suggested by Denis Jupits – New – 0 Comments
In Conference Quick Dial, make width of ‘Call’ button the same as width of Quick Dial drop-down menu -
Quick Dial function for new calls
Suggested by Denis Jupits – New – 0 Comments
Ability to configure frequently called numbers and select them from a menu to initiate a Quick Dial call. Similar mechanics as existing Quick Dial for conferencing, but available also for new calls. -
Options of the transfer
Suggested by – New – 0 Comments
AMC Driver for Aspect UIP: When performing a Transfer or Conference a list of Services/Operators should appear to allow the agent to select eaily. -
transfer issue when less than 3 seconds
Suggested by DSI_Telecom IMA – New – 0 Comments
If a warm transfer is completed in less than 3 second, this cause a error and the call freezes.
Is it possible to reduce this timeout to a shorter value (0.5s?) to avoid this behaviour?
Thanks -
Let us EASILY see who is logged in
Suggested by Leonard Silon – New – 0 Comments
We desperately need this info because if the system says someone is logged in and they on their machine show not logged in, that is a great tool to troubleshoot -
Showing error messaging
Suggested by Leonard Silon – New – 0 Comments
If we have a rule that validates data upon saving a record and it throws an error, we would like to see it. Example:
We put a validation rule that says you must fill in the name field within the Activity (Task). If you do not, you can not save the record and an error message comes up.
I tested this with current config. The record is not saved but it does not tell you it was not saved or show an error message. Also, since the record was not saved, there is no way to get it into SFDC now unless you create the activity manually
We need to validate the data entry to insure we are getting quality data -
Able to enter related to and name after you hang up from call
Suggested by Leonard Silon – New – 0 Comments
We should be able to enter the name and/or the related to in the soft phone window after we hang up. It should only work if you have only one recent call expanded and then you can enter the name and/or related to. Better yet, make the related to and name fields look ups. That way they can populate while on the phone or after you hang up you can look up the record that needed to be there -
Clearing cache necessary too often
Suggested by Leonard Silon – New – 0 Comments
We are constantly having to clear cache and cookies for one reason or another. Doing so almost always fixes whatever the issue was. Today a user saw yesterday's recent calls still in there. She cleared cache and cookies and all was good
the enhancement request is
Upon logging out of your product, clear any cache or cookies that were created when your product loaded -
Bundle new installs to be automatic
Suggested by Leonard Silon – New – 0 Comments
Today any time there is an update there are like 50 things the admin must do. Why not have one .exe file that does most of the work for you? Today it leaves the door open for too much human error because of all the manual steps that must be done.
When SFDC installs an update, there is nothing for me to do and the install is done in 5 minutes
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