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    Call Variables should be able to search multiple fields within Salesforce

    Suggested by – Rejected  – 0 Comments

     

    We have CallVariable4, which is for a Banner ID for a student, an account number.

     

    CallVariable4 is tied to this field within Salesforce Account.Banner_ID__c, though there are times when it can be tied to Contact.BannerID__c

     

    I have tried adding within CAD Popup Key the following with also Praveen’s suggestion with the potential that if the first call variable failed, it would try on the second

     

    CallVariable4|Account.Banner_ID__c;CallVariable4|Contact.BannerID__c

     

    That did not work.  The only way it would work is to use one or the other.

     

    We need to have a method of failing over on the CAD Popup Key so that if it does not find the CallVariable under one Salesforce Field and there is a set listing for a second CallVariable that it would search that one as well.



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