NOTE: To add a new suggestion, you will need to sign-in to the portal and you may also need to scroll to the bottom of the page depending on the number of suggestions in your current view.


  • 1

    CTI user login report

    Suggested by Deniss Jupits Completed  1 Comments

    CTI user login report, preferably with storing historical user login-logout date-time data. However, having currently logged in users in the report can be MVP. It has to be not a log on the server but a report available via web browser.
    For currently logged in user report columns needed: user ID, first/last name, agent ID, extension. 
    For historical login user report additional columns would be login date and time, logout date and time, session duration.
    Selection fields for input should be any of the columns.

  • 1

    transfer issue when less than 3 seconds

    Suggested by DSI_Telecom IMA Accepted  1 Comments

    If a warm transfer is completed in less than 3 second, this cause a error and the call freezes.

    Is it possible to reduce this timeout to a shorter value (0.5s?) to avoid this behaviour?

    Thanks

  • 1

    Let us EASILY see who is logged in

    Suggested by Leonard Silon Completed  1 Comments

    We desperately need this info because if the system says someone is logged in and they on their machine show not logged in, that is a great tool to troubleshoot

  • 1

    Bundle new installs to be automatic

    Suggested by Leonard Silon Completed  1 Comments

    Today any time there is an update there are like 50 things the admin must do. Why not have one .exe file that does most of the work for you? Today it leaves the door open for too much human error because of all the manual steps that must be done.

    When SFDC installs an update, there is nothing for me to do and the install is done in 5 minutes

  • 1

    Quick text like in SFDC console

    Suggested by Leonard Silon Completed  1 Comments

    We would like to have user maintained quick text that would be saved at the user level. Users can then save the text they use more often to have it easily put into the description to save a ton of time typing

  • 1

    range of CDN numbers in conf.ini file

    Suggested by DSI_Telecom IMA Accepted  0 Comments

    The list of CDN has to be updated when adding new numbers.
    -> is it possible to add a range of numbers like "97**" for all numbers from 9700 to 9799. Instead of listing them one by one?

  • 1

    Enable transfer while on hold

    Suggested by Sebastian Alvarez Rejected  0 Comments

    Sometimes Agents needs to hold the customers before initiate a transfer, currently in salesforce integration agents cannot put the customer on hold and then initiate a transfer.

  • 1

    Enable Click to Dial feature on transfers

    Suggested by Sebastian Alvarez Completed  0 Comments

    In Salesforce integration when an agent needs to transfer a call he needs to manually type in the phone where he wants to transfer the call , would be useful if the agents could use the click to dial feature to start a transfer an not just to initiate a completely new call.

  • 1

    Enable bookmarks for SAP BCM<->Salesforce integration

    Suggested by Sebastian Alvarez Rejected  0 Comments

    Bookmarks are a powerful feature that would be nice to be enabled for SAP BCM<->Salesforce integration, this will give us capabilities that at the moment cannot be accomplished in our Service Cloud environment

  • 1

    Enable SSO with Windows AD or a Cloud based solution

    Suggested by Sebastian Alvarez Completed  1 Comments

    I know there is a option for SSO by passing credentials from the web browser, but this works mostly with IE only and IE is not compatible with salesforce lightning. Would be good to have the option to link the AMC users to a AD so they can use SSO features to log in instead of entering their AMC pw every time they log in.