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  • 0

    ACW button currently not active when already on ACW

    Suggested by Deniss Jupits Accepted  1 Comments

    After our agents finish calls they have ACW (After Call Work) status automatically turned on for 30 seconds. But when they need more time to do the work after the call, they press on ACW button on Avaya within those 30 seconds and it makes ACW status stay 'on' idefinitely, until it's manually switched to another one. However, in DaVinci ACW button is greyed out and isn't clickable when already in ACW status. Agents can't wait for 30 sec for it to expire and quickly click it because it's inconvenient and also always leaves the risk of another call coming in at that moment.

    Can we please make ACW button active and in black font, so that users can click it and don't need to go back to avaya phones for that?
     

  • 0

    Options of the transfer

    Suggested by Kaio Oliveira Completed  2 Comments

    AMC Driver for Aspect UIP:  When performing a Transfer or Conference a list of Services/Operators should appear to allow the agent to select eaily.

  • 0

    Showing error messaging

    Suggested by Leonard Silon Completed  1 Comments

    If we have a rule that validates data upon saving a record and it throws an error, we would like to see it. Example:
    We put a validation rule that says you must fill in the name field within the Activity (Task). If you do not, you can not save the record and an error message comes up. 

    I tested this with current config. The record is not saved but it does not tell you it was not saved or show an error message. Also, since the record was not saved, there is no way to get it into SFDC now unless you create the activity manually

    We need to validate the data entry to insure we are getting quality data

  • 0

    Able to enter related to and name after you hang up from call

    Suggested by Leonard Silon Completed  1 Comments

    We should be able to enter the name and/or the related to in the soft phone window after we hang up. It should only work if you have only one recent call expanded and then you can enter the name and/or related to. Better yet, make the related to and name fields look ups. That way they can populate while on the phone or after you hang up you can look up the record that needed to be there

  • 0

    Clearing cache necessary too often

    Suggested by Leonard Silon Completed  1 Comments

    We are constantly having to clear cache and cookies for one reason or another. Doing so almost always fixes whatever the issue was. Today a user saw yesterday's recent calls still in there. She cleared cache and cookies and all was good

    the enhancement request is

    Upon logging out of your product, clear any cache or cookies that were created when your product loaded