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  • 1

    Make agent ID non-mandatory for logout via Agent Logout Tool

    Suggested by Deniss Jupits Accepted  1 Comments

    Make agent ID non-mandatory for logout via Agent Logout Tool

  • 1

    In Conference Quick Dial, make width of ‘Call’ button the same as width of Quick Dial drop-down menu

    Suggested by Deniss Jupits Completed  1 Comments

    In Conference Quick Dial, make width of ‘Call’ button the same as width of Quick Dial drop-down menu

  • 1

    Quick Dial function for new calls

    Suggested by Deniss Jupits Completed  1 Comments

    Ability to configure frequently called numbers and select them from a menu to initiate a Quick Dial call. Similar mechanics as existing Quick Dial for conferencing, but available also for new calls.

  • 1

    CTI user login report

    Suggested by Deniss Jupits Completed  1 Comments

    CTI user login report, preferably with storing historical user login-logout date-time data. However, having currently logged in users in the report can be MVP. It has to be not a log on the server but a report available via web browser.
    For currently logged in user report columns needed: user ID, first/last name, agent ID, extension. 
    For historical login user report additional columns would be login date and time, logout date and time, session duration.
    Selection fields for input should be any of the columns.

  • 0

    Options of the transfer

    Suggested by Kaio Oliveira Completed  2 Comments

    AMC Driver for Aspect UIP:  When performing a Transfer or Conference a list of Services/Operators should appear to allow the agent to select eaily.

  • 1

    transfer issue when less than 3 seconds

    Suggested by DSI_Telecom IMA Accepted  1 Comments

    If a warm transfer is completed in less than 3 second, this cause a error and the call freezes.

    Is it possible to reduce this timeout to a shorter value (0.5s?) to avoid this behaviour?

    Thanks

  • 1

    Let us EASILY see who is logged in

    Suggested by Leonard Silon Completed  1 Comments

    We desperately need this info because if the system says someone is logged in and they on their machine show not logged in, that is a great tool to troubleshoot

  • 0

    Showing error messaging

    Suggested by Leonard Silon Completed  1 Comments

    If we have a rule that validates data upon saving a record and it throws an error, we would like to see it. Example:
    We put a validation rule that says you must fill in the name field within the Activity (Task). If you do not, you can not save the record and an error message comes up. 

    I tested this with current config. The record is not saved but it does not tell you it was not saved or show an error message. Also, since the record was not saved, there is no way to get it into SFDC now unless you create the activity manually

    We need to validate the data entry to insure we are getting quality data

  • 0

    Able to enter related to and name after you hang up from call

    Suggested by Leonard Silon Completed  1 Comments

    We should be able to enter the name and/or the related to in the soft phone window after we hang up. It should only work if you have only one recent call expanded and then you can enter the name and/or related to. Better yet, make the related to and name fields look ups. That way they can populate while on the phone or after you hang up you can look up the record that needed to be there

  • 0

    Clearing cache necessary too often

    Suggested by Leonard Silon Completed  1 Comments

    We are constantly having to clear cache and cookies for one reason or another. Doing so almost always fixes whatever the issue was. Today a user saw yesterday's recent calls still in there. She cleared cache and cookies and all was good

    the enhancement request is

    Upon logging out of your product, clear any cache or cookies that were created when your product loaded